SCAN TO PDF · SUPPORT
A little help.
A clear next step.
Answers about your PDFs, saved drafts, and Premium, with a direct way to get in touch.
Good questions.
Clear answers.
What can I do for free?+
Scan and arrange pages, save drafts, and preview all PDF options. Free exports use Compact quality, one page per sheet, no headers or footers, and up to four sheets. Your full draft is kept.
What does Premium unlock?+
Premium Lifetime is a one-time in-app purchase with no subscription. It unlocks every selected export sheet, all quality options, two or four pages per sheet, headers, footers, and page numbers. It also removes the free ten-move limit in Classic Jade Pairs.
Can I preview Premium features before buying?+
Yes. Open a draft and try any PDF option. The preview includes your selected quality, page layout, headers, and footers. Free export limits apply to saved PDFs until Premium is unlocked.
How do I restore Premium?+
Open Settings → Premium → Restore Purchases using the Apple Account that made the purchase. An internet connection may be needed to confirm it. If confirmation is temporarily unavailable, contact support before purchasing again.
Where are my documents stored?+
Drafts, source images, edits, and exported PDFs are stored in the app on your device. Normal device backup settings may also apply. Save or share a copy of important files before deleting the app, changing devices, or using Reset All Data.
Why can I choose an option but not export it for free?+
You can explore every option in the preview. When a selection exceeds the free limits, the app creates a limited PDF and tells you which features need Premium. Your complete draft and chosen options are kept.
Why are some drawing controls unavailable?+
Drawing and PDF annotation depend on compatible operating-system features. On older supported versions, the app disables those editing controls while keeping scanning, arrangement, preview, and export available.
Does background music require Premium?+
No. Music is free and off by default. Tap the music icon to turn it on or off. The recording downloads the first time you enable it and can then play from its local cache.
How do I request help with my data?+
Email admin@logplus.app with your request. If you have an existing support conversation, mention its reference so we can find the relevant record. We may need to verify a request before changing or deleting server records.